At Lumenate, we believe that the selection of the best technology solution for your business or organization is only part of the puzzle. Considerations for how best to consume that technology, and then how to operate and optimize that technology will likely play a larger role in the total cost of ownership and ultimately the value that is received. Are the right tools in place? Is there trained staff with capacity? What are the demands of the business for availability? Are there compliance factors to consider?
Lumenate’s ManageFlex Services are focused on providing a robust platform for both the delivery and operations of technology solutions. With our Business Model Flexibility approach, we work with our customers to define the most appropriate methods for technology consumption and operations, and leverage our mature service delivery capabilities to make that a reality.
Lumenate’s approach is to consult with our customers to evaluate their requirements for system availability and performance, the size and abilities of their teams, and identify needs for systems monitoring and reporting. With this information, we can then apply the right set of services from Lumenate’s Service Catalog that will deliver a result to the business that lowers costs, improves service levels, and lowers overall risk to the business.
Lumenate’s manageFlex PULSE services address the needs for high performance and availability through the disciplines of Management, Monitoring and Maintenance. We can deliver these services individually or collectively, based on the unique needs of each customer.
|Weekly Log Reviews|
(OS and AV)
|Telco and Vendor Escalation|
|Availability and Performance Monitoring|
|Summary and Executive Reports|
|Quarterly Health Checks|
|System Patching and Updating|
With the manageFlex FIRST services, our customers get the benefit of faster resolution of issues, with the ability to call direct into a tier 2 support team that is versed in the customer deployment and highly experienced and certified in the technology solution. Our vendors maintain strict criteria in order to participate in these programs. Lumenate’s depth in technical consulting along with maturity of service delivery procedures allow us to consistently receive customer satisfaction awards through the delivery of exceptional FIRST services to our customers.
Lumenate is certified to provide manageFlex FIRST services for Cisco, Symantec and NetApp.
VISION for SIEM
VISION for FLUENCY®